Hello and welcome to another blog from the Club Motel.

Today I would like to give you an insight into the day to day operations of a motel. Anyone that has worked in the industry knows what a nonstop business it is!

A Typical Day at our Club Motel

6:30am Breakfast arrives to prepare and cook guests breakfasts

7:30am The office opens to the public and a busy day begins starting with overnight emails and guest requirements for the coming day

8:30am Housekeeping staff arrive for a coffee and a chat regarding the day ahead

9:00am Housekeeping team begin, cleaning up to 40 rooms and making 60 beds!

10:00am Ensuring all guests have checked out and all financial matters are resolved from the previous night

11:00am Mid-morning gives us a chance to catch our breath and is often a time we will deal with any issues in rooms such as a carpet stain, blown light bulb, toilet not flushing correctly and so on.

Midday the house keeping team would be coming to an end of their shift and will often report any other issues we need to resolve in the rooms. Midday is also a busy time in the office with many guests ringing us in their lunch break to ask us questions or confirm bookings.

1pm We commence a Room Audit at 1pm every day of the week, this gives us an opportunity to ensure all rooms are up to our high standards.

2pm Guests start arriving for their stay with us. Emails keeps coming in and the phone is always kept busy!

2pm-6pm Helping guests with local knowledge and advising them on places to go

8pm Finalising the last few check ins as well as organising late check in for our guests arriving late

9pm Compiling end of day reports, writing notes for the following day, tidying up of the office and the office closes

10pm- 7:30am 24-hour night bell service which could mean helping guests who are locked out of their room, any issues throughout the night, anything we can assist the guests with, we will do!

We repeat that process Every day of the year!

Kind regards

Club Motel Staff

Pete Swan

About Pete Swan

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18/3/2017
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